Shipping, Returns & Refunds
Limina Goods is committed to ensuring you are 100% satisfied with your purchase. If you experience any issues related to the quality of the purchased product please contact us and we will work with you to make it as right as possible.
Domestic Shipping Rates
|Rate Name||Condition||Transit Time||Price|
|Economy||$50.00 and up||5 to 8 business days||Free|
|Economy||0lb–5lb||5 to 8 business days||$4.90 USD|
|Economy||6lb–70lb||5 to 8 business days||$19.90 USD|
|Standard||0lb–1lb||3 to 4 business days||$6.90 USD|
|Standard||2lb–5lb||3 to 4 business days||$9.90 USD|
International rates are calculated during the checkout process.
Returns & Refunds
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at email@example.com. Please note that returns will need to be sent to the following address:
Please Note: To ensure an item is returnable/refundable, pictures of both the item and packaging may be required. If pictures or other requested information is not provided or refused it may prevent the ability of the item(s) to be returned and/or the extend return/refund time frame.
If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted. Denied returns will be sent back at the customers expense.
Please Note: There is no refund of shipping charges on returned items unless the return is the result of an error by Liminal Goods
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund.
If more than 15 business days have passed since we’ve approved your return, please contact us at firstname.lastname@example.org.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
You can always contact us with any questions at email@example.com.